To submit a complaint
Complaints may be submitted to Reference Financial Services by post or email:
Reference Financial Services S.A.
2 rue Heinrich Heine
The claimant has clearly indicate his or her contact details and provide a brief description of the complaint.
The processing of complaints
When a complaint is received, it is transferred to the department concerned to be processed.
Acknowledgement of receipt is sent to the claimant within 10 working days of receiving his/her complaint, except in cases where a response to the complaint has already been provided within this time frame. If possible, the claimant will be notified of the name and contact details of the person processing his/her complaint.
Reference Financial Services S.A. endeavours to provide a response within a reasonable delay of receiving the complaint. Should it not be possible to provide a response within this period, the claimant will be informed of the reasons for the delay and when processing of the complaint is likely to be finished.